TOPPSIAN Q&A Thread

[CUBSOVERCARDS]

Are we going to see a Jake Arrieta card or Jason Hammel?

[daser]

Jun 25, 2014 15:21:48 GMT -5 toppsian said:

Jun 25, 2014 15:06:26 GMT -5 guineapirates said:

So is there a way to escalate an issue submitted to the Topps Bunt site to a human representative? One of the problems I have noticed is that if the computer-automated process detects certain words in your issue ticket, it will spit out a response that may have nothing to do with your actual issue. This leads to many unnecessary loops in the process.

I'm super happy that you asked this question because I really want to clarify this issue. If you receive an automated email response, our support team still looks at your email. In other words, a human reads every single help request that is submitted.

Well, this is extra frustrating because it means a human reads the question and still sends an automated message that is totally irrelevant to the actual question. I've had this same issue and if I reply and repeat the question, I still get the same stupid automated response back. It appears that I am talking with a chat bot that does not understand my question. Honestly, I perceive it as super disrespectful and antagonistic to your customers. 

[yankeesfan02]

Jose Abreu is a rookie, but his base card doesn't have the rookie symbol. Can you fix this?

[Vroom14]

How about a feature in the future where it tells you if a user is online at the moment (like a green dot) similar to BHK? It would help with trading and getting fast responses


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[CUBSOVERCARDS]

And when did the Rollins Award expire?

[toppsian]

Jun 25, 2014 15:23:03 GMT -5 guineapirates said:

Would it be possible for Topps to release an Appendix or some other document that includes the shorthand for all the sets? For example, if I go to my cards, I can type "Series1" to see all of my Signature Series cards. It'd be nice to know this to make it easy to look for cards.

On that note, has there been any consideration to adding a sort feature for inserts?

Perhaps. It is definitely possible to include them in upcoming articles. I know that TOPPSMIKE is considering this.

Yes, we are definitely considering adding a sort for insert feature. The only issue is that not all inserts are tagged the same way.

[tim28]

If you guys ever need help designing the cards, a bunch of us can really help. Just check the custom card factory. LOL. Maybe that way we can have more base cards

[tim28]

Jun 25, 2014 15:34:12 GMT -5 toppsian said:

Jun 25, 2014 15:23:03 GMT -5 guineapirates said:

Would it be possible for Topps to release an Appendix or some other document that includes the shorthand for all the sets? For example, if I go to my cards, I can type "Series1" to see all of my Signature Series cards. It'd be nice to know this to make it easy to look for cards.

On that note, has there been any consideration to adding a sort feature for inserts?

Perhaps. It is definitely possible to include them in upcoming articles. I know that TOPPSMIKE is considering this.

Yes, we are definitely considering adding a sort for insert feature. The only issue is that not all inserts are tagged the same way.

And I am sure the guys here would make a thread, Guinea

[toppsian]

Jun 25, 2014 15:23:59 GMT -5 spawn007 said:

Thanks for being here. Can you guys consider giving a writing space or card wish list slots in our profile page so people can take a look at your page and know what would be the best offer to make?


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We will definitely consider this.

[ibackthedbacks]

Jun 25, 2014 15:30:31 GMT -5 arkhamash said:

I would like to see who has friended me on the app so I can friend them back i like having that friendly competition every week

I second this.


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[TylerFeth]

People have brought it up in FoTW articles and other Q&As, but has there been any real consideration to having two separate leagues in Bunt? One with the current setup, and a second one where you play 9 cards for a week without changing any of them out?

[Nateriemer]

Have you guys considered a feature where you could load digital versions of actual topps cards we've pulled?

[tim28]

Jun 25, 2014 15:36:55 GMT -5 TylerFeth said:

People have brought it up in FoTW articles and other Q&As, but has there been any real consideration to having two separate leagues in Bunt? One with the current setup, and a second one where you play 9 cards for a week without changing any of them out?

Or like a section for a leaderboard for some of the big leagues like WRT and BHK. We have a leaderboard on here, but not everyone is on it cause it take a while to manually updat.e

[Vroom14]

I know I liked to show off my best cards last year, and we can't really do that this year. The locked cards feature was supposed to somewhat sub for that. Will there ever be a modification to a user's profile home page that displays their locked cards without going to "LOCKED CARDS"


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[toppsian]

Jun 25, 2014 15:30:14 GMT -5 LOWCOUNTRYDAVE said:

Can I please have the 250,000 coins I paid for 3 days ago and still have not received? Fan name is LOWCOUNTRYDAVE. HELP TICKET # IS 29196. THANKS....

If your purchase showed up as an incomplete purchase on our end, I could just push it through no problem. Unfortunately, since it isn't showing up as an incomplete purchase, our support team will have to look into it further. Sorry about that. If I could help, I would.